Wednesday, May 17, 2006

Surviving Competition

This looks really helpful to me. I will ponder these questions.

Article reads:

That’s a lot of choice thrown at consumers every single day. It’s also a lot of noise. Your customers do what you do. They filter it all out. And only the products or services that really connect to them, through their mind and their heart, ever get to their wallet.
To make sure you grasp in the power of this, please say the next line out loud so that you truly take it to heart, “MY COMPETITION IS EVERY ONE.”
It also means that everyone is a potential customer as well.
Incorporating the theory of Unified Conscious Development that is behind the BrandU process, there are 4 things you can do to win customers every time.

1. Know why you do your business and fly it up the flag pole. As a result of marketing overwhelm, consumers crave a deeper reason to buy something. Your ‘why’ should be so charged with power that it breaks through the noise and gives them a deeper reason.

2. Put knowledge on a throne. In the information age knowledge is king— it’s more important than any product or service you can ever offer! When you adjust your mindset to this understanding, there is no end to how you can differentiate yourself from the rest. Just remember, your competition can do this too.

3. Give your business a place to live. Not an actual address—a structure. You absolutely must create systems for every aspect of your business or it will explode, or more likely, implode. You need solid processes that you can rely on to give you solid information so that you can chose instead of react. You live in a home for a reason. It gives you shelter, security, and a sense of order. Your business needs this structure as well to function, communicate, and thrive.

4. Surround yourself in a like community and serve it. Nothing is ever won alone. Although cyclist Lance Armstrong won the Tour de France seven times, he did so with the aid of the other twelve riders on his team, as well as dozens of specialists who prepared him for excellence. Think of both your staff/vendors and your customers as your team. One reason why QVC (the #1 TV shopping Network) says their “sales increased 14% every year since 1996 is that they are building a relationship with customers, not just selling to them.” You can ensure that customers buy what you sell if you make sure your business constantly impacts their lives.
By making these fours shifts in the way you approach your business, you can be a vital and successful part of the changing currents of business.
So will you survive the new competition? Only YOU can answer that. It really comes down to you— every time. Rather than ‘winning over’ someone else, realize that competition only about raising the bar on your self. And, if you bring more of your self to your business AND to your customers every time you (and they) will always win.
© Castle Montone, Limited.
Brand Visioneer Kim Castle is an internationally known author, speaker and entrepreneur. Are you making one of the 15 MISTAKES THAT KILL BUSINESS SUCCESS? Find out and change it immediately for fr*ee.
WANT TO USE THIS ARTICLE IN YOUR E-ZINE OR WEB SITE? You can, simply include this blurb with it: Author and Brand Visioneer, Kim Castle teaches entrepreneurs and small business owners how to tap into the full power of their business— the power behind their brand. If you want to experience clarity all the way to the bank ™ go to www.whybrandu.com/15mistakes.

Tuesday, May 16, 2006

MYBRAND: What's missing

From Gallup http://gmj.gallup.com/content/default.asp?ci=22693&pg=2

The top two attributes that correlated to productivity were initiative and networks. The best scientists were much better at taking initiative in ways that paid off for the company. They also had big networks of smart friends that they could tap when they needed expert help. People who are big producers take more initiative and have unbelievable networks.

So, in my top five strengths, do they kind of sort of include initiative and networks? Possibly networks, but the initiative is missing. Kind of a metaphor, n'est-ce pas? How to go about getting initiative if you don't have it... hmm, hmm...

Further quotes:
If someone brings you a great idea, it changes your relationship with that person. Then you know that person really cares about what you're doing. The CEO of a major retailer once asked me, "What's the most important thing I need to do to be competitive?" I replied, "Understand what happens at the intersection between customers and employees." Having happy employees gives you something; having happy customers is something else you really want. But all the money and all the juice is in the intersection between the two. So I said, "Don't get too focused on products, because everybody can buy everything anywhere. The employee-customer intersection is your only hope for the future."

I figure out my most creative moments -- the time of day, the environment -- and try to be creative then. For instance, I get adrenaline rushes in the morning.
Another thing that works for me is talking to smart people. I'll ask our senior scientists, these world-famous brains, a question, then watch for agreement among the group on an issue or a problem. When there is high agreement, they are almost always right. So I have my own network of people who are the smartest in the world on a few Gallup-related subjects, like workplace management, customers, or the World Poll, that sort of thing. It's like when Sam Walton said if you're confused, go to the stores. When I'm confused, I go to our senior scientists. I go to our network of smart people.

And that's why in the near future, Wall Street will notice that ideas will win, not products.

Wednesday, May 10, 2006

Kelly O'Neill

Strategy is a style of thinking. System for ensuring future success.

5 most important to achieve business mastery:

1. Develop a success mindset - knowing that you can achieve anything you want to achieve if you put your mind to it. Know what you want.
The only thing standing between you and your lifestyle is you. There's so much abundance out there, and an only a minute number you have to reach to live your lifestyle.
Alternative is scarcity mentality:
-no one will ever pay me that much for my service. (Because you're good, and product is valuable)
-Why is it they are going to want to hire me as opposed to another more well-known person?
-Who's going to want to do it with me?

Successful people play by their own rules.
Overcome obstacles.
Turn negatives into positives.
Persistence, focus, and unstoppable drive. "You have to learn how to accept rejection, and reject acception" - stay focused on what's your goal
Ethics and integrity
Risk-taking, fearlessness
Listen to intuition
Seeking mastery - how can you get better

2. Design your success - many use hope and pray method of marketing
Don't be busy, be productive. It has negative impact on business. Make sure they set you up for success.
3-year business plan. Where is it going to be in 3 years? Write in first person, present tense.
Surround yourself with excellence.
Your net worth is the sum total of the value of the 5 people you spend most of your time with.
In order to be effective, they had to work really hard. Worked smartly during the day, aligned with value system.
Create a strategic plan that maps your road to success.

3. Creating systems for your success - work less and earn more

4. Know, love, and trust your customers

5. Creating consistent marketing and promotion engines

MYBRAND: Don't just sell a product

By going through a reliable, systematic process of defining the very reason your business exists, it’s impact on people’s lives, the value it stands for, and the tools to precisely communicate all of that in an instant.
In other words— by defining your business as a brand. You can even do it yourself.
Not ready to play the business game as a brand?
Here are four ways, practiced by big brands, that you can use to expand the emotional value of what you sell.
1) Sell a relationship.Don’t just sell financial planning, sell someone you can relate to, Charles Schwab, “Talk to Chuck”
2) Sell an experience. Don’t just sell a cup of coffee, sell a hip, cozy place to connect, Starbucks.
3) Sell a cause.Don’t just sell popcorn and salad dressing, sell help and hope, Newman’s Own.
4) Sell a huge personal impact. (Mere benefits are no longer enough)Don’t just sell a natural sugar substitute, sell cancer prevention, Sweetleaf Plus.
Not willing to do that?
Put photos of happy people on your product packaging or service brochures instead of your “sizzling” product. That way, at least, you set the stage for people to put themselves in those “happy” shoes and take a small step towards you.
© 2006 Castle Montone, Limited

1. What do I provide in a relationship? I certainly like to talk about issues, and I like to learn about new perspectives. I often offer people to contact me if they want to talk about a certain issue, but few follow up on that. However, that would really tie into my "Input" strength, because I'll take the input from anywhere :)

2. I would say, possibly, that working with me is generally a pleasant experience. That's kind of bland, though. Better than a tiring experience.

3. I would love to sell a cause! My cause is inclusion, but if everyone were into inclusion, then there wouldn't be any exclusion. Also, to include me is to inherently exclude others. Well, not necessarily. I've often said that when I'm running my show, I want everyone coming up with me. I'm speaking on behalf of a ton of people who can't? Well, isn't that every writer? What specific people am I talking on behalf of? People with unpopular opinions? hehehe

4. It might be funny to say "I can cure your cancer!" I could say something like "I can cure your text problem." "I can cure your story problems." I could be the writing cure. Although, I don't really want it to sound medical cuz I'm not into that. The writing solution?

Tuesday, May 09, 2006

Syndicating Articles

The number one influencer for buyers was the internet. The least one is radio.

Going online to find verification and trust from other sources.

Articles can definitely make you stand out from the crowd.

Go to article syndication sites and browse your area, and put them on your website.

Looking for articles that help people do things better.

Google rates on first four words: 5 Ways to Stop --- not sufficient... should be "Presentation tips: five ways to save the world"

Article should not be blatant advertisement.

Your main purpose is for people to go look at your site -- resource/bio box. "Joe Smith is the author of five books on stress and management for busy moms. Take his free test at whatever for a free evaluation to see if you're overstressed."
Free white paper/special report/test/analysis -- not newsletter/ezine, cuz ppl are sick of them!
Want them to show up and give you their e-mail.
You want them to go to a special landing page just for the readers of this article, not home page with everything in the world to do.

These tips were adapted from my book which can be learned about on this page.

Thinks blogs will overtake newsletters.
Put your articles on your website.
Comment on other blogs... have a couple tips, don't just say go to my site.

What I learned:
I don't have to reinvent the wheel. I can find out what others are doing and differentiate from that.

Saturday, May 06, 2006

MYBRAND: A match for Learner?

William Pollard on innovation (from http://www.acleareye.com/sandbox_wisdom/:)
"Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow."

I don't know who William Pollard is, but the idea of linking learning and innovation is one that I had simmering in the back of my mind, although I hadn't quite thought of the right word. Two of my top strengths, according to Gallup, are "Input" and "Learner." I thought with the "input" strength, I could emphasize that I'm always coming up with new stories. In a lunch meeting, I even said that you'll never see the tired old hackneyed stories coming from me. I could go a step further and say I'm an innovator. That leads to two questions: Is it true? And is it wise to say so?

Even though I have been writing TV scripts for years, I don't have enough experience to say I'm an innovator. There's that old saying that you need to learn the rules before you break them. If I run around without any primetime credits under my belt and say I'm an innovator, many could respond: That's easy for you to say. Or worse: You just don't understand the rules.

When contemplating the stories I have written so far, my job was to write a script that closely approximated an existing show. My job was the exact opposite of innovating, at least so it seemed to me. In my writing, I would much rather match the show than write something tangential, innovative, and ultimately miss the mark.

As for my original pilot, I wouldn't say the format or structure is innovative necessarily, I would say the subject matter is. Of course, innovative could also be a nice way of saying that it's different and wouldn't fit the mainstream. Is anything mainstream truly innovative? I would say no. That said, I would much rather work in the mainstream than be innovative on the periphery, because the mainstream reaches more people and produces a higher quality visual product.

So that still leaves me with the question -- Am I an innovator? If so, is it something to champion, or something to hide?

MYBRAND: A match for Learner?

William Pollard on innovation (from http://www.acleareye.com/sandbox_wisdom/:)
"Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow."

I don't know who William Pollard is, but the idea of linking learning and innovation is one that I had simmering in the back of my mind, although I hadn't quite thought of the right word. Two of my top strengths, according to Gallup, are "Input" and "Learner." I thought with the "input" strength, I could emphasize that I'm always coming up with new stories. In a lunch meeting, I even said that you'll never see the tired old hackneyed stories coming from me. I could go a step further and say I'm an innovator. That leads to two questions: Is it true? And is it wise to say so?

Even though I have been writing TV scripts for years, I don't have enough experience to say I'm an innovator. There's that old saying that you need to learn the rules before you break them. If I run around without any primetime credits under my belt and say I'm an innovator, many could respond: That's easy for you to say. Or worse: You just don't understand the rules.

When contemplating the stories I have written so far, my job was to write a script that closely approximated an existing show. My job was the exact opposite of innovating, at least so it seemed to me. In my writing, I would much rather match the show than write something tangential, innovative, and ultimately miss the mark.

As for my original pilot, I wouldn't say the format or structure is innovative necessarily, I would say the subject matter is. Of course, innovative could also be a nice way of saying that it's different and wouldn't fit the mainstream. Is anything mainstream truly innovative? I would say no. That said, I would much rather work in the mainstream than be innovative on the periphery, because the mainstream reaches more people and produces a higher quality visual product.

So that still leaves me with the question -- Am I an innovator? If so, is it something to champion, or something to hide?

Brand definition

From http://www.mudvalley.co.uk/collateral/content/175.htm:

The key dimensions upon which you should define your brand are the hard benefits, the emotional benefits, the tastes/appearance/dress of your brand, its spiritual values, the stories you tell about it, and its personality. All this should be rounded off by a slogan (external communication) and a central organising thought (internal communication).
You will need different brand/value propositions for each of your target customer segments, but the core elements of the brand should remain the same.
If you have lots of brands, you can define them against each of these brand dimensions, and cross out any concepts that are shared by two or more of your brands. You will be amazed how rapidly you reduce your brands to a manageable number.

From Http://www.buildingbrands.com

Two of the most important goals of a vision statement: to inspire and to guide.
I presume the guiding part is for people in the company.
Kangaroo Poo is a brand name aimed at the young... create a mythology around it that differentiates themselves.
For some brands, the key to success is to remain elusive and exclusive.
A way to evaluate brands: Differentiation, relevance, esteem, and knowledge (BrandAsset Valuator from Young and Rubicam
Understanding your brand and its appeal, is a great way to understand competitors, ie competitor for Harley Davidson is pools and jetplanes, because their market are wealthy people.

From http://www.systoc.com/tracker/Summer01/DeveBrand.asp:

Developing a brand requires a careful assessment of your customers, your program, your competition, your market, and your position in that market. You will need to conduct a thorough SWOT Analysis (Strengths, Weaknesses, Opportunities, and Threats) on yourself and your competition, combined with a careful assessment of customer impressions and preferences. Superior branding is a refinement and pinpointing of your overall strategy based on your strengths, current or desired market position, and customer insight. While your brand position should be relatively simple, identifying, developing, and managing your program’s brand most decidedly is not.
Frequency and consistency of the brand’s message also contribute to the branding strategy, but only when your message is firmly tied to an emotional anchor. In addition to identifying what your customers think of your program (and your competition), you must also review all of your business and service activities to ensure that they consistently and frequently support your branding strategy.
Besides frequency, consistency, and clarity, other elements that play into the branding strategy are the brand name, brand mark (distinctive colors, choice of font, symbols or logo), trademarks, and copyrights. While an occupational health program might not use all of these, most can be effectively deployed to get maximum mileage out of your marketing and branding strategy. For example, do all of your marketing materials utilize the same colors and have the same look and feel? When someone sees one of your marketing or advertising pieces is it instantly associated with your program, and does it reflect your branding strategy? When someone hears the name of your program, what is the first thing that comes to mind? What is the first thing they associate with your program? Are these associative memories the ones that you want them to have, and do they work to your program’s advantage by accurately reflecting your position in the market?
Other key considerations in developing your branding strategy are:
Develop a Brand Position Statement: This is the position you want your program to occupy in the market. This should be a succinct one or two sentence summary of your strengths. This is not the advertising tagline (although the tagline should support the brand statement), and is actually never seen by the public. Like your reputation, your actual brand position is known and perceived but is not something that can actually be seen or touched. Your brand position statement is your focal point, your True North around which all your efforts center. It is the consistent message you communicate to your customers through all of your business activities, not just the ones associated with marketing and advertising. Everything you do (direct and indirect) should support the message.
To develop an effective brand position statement, it is critical to understand your market, your place in that market, and what your customers want. You must have a vision for your program and its brand position. You must also keep your position fresh, current, and "on target" with the pulse of your customers and the occupational health market. Developing and cultivating a great brand takes leadership, vision, a good sense of timing, and the ruthlessness to outmaneuver your competition.
Identify your Strengths/Differentiate your Product: Is your brand position really different from your competitors? Do customers place value on that differentiation? Is the differentiation defensible, or can it be easily replicated in the market? If your branding strategy is not unique and can easily be imitated, you need to go back to the drawing board. This is also true if your brand’s position holds no particular meaning or value for your customers.
Keep your Message Simple: The brand position should be brief, making it easy for customers to identify, remember, and associate with your program.
Frequency and Consistency are Essential: No strategy will be successful unless it is repeated and repeated frequently and consistently. Customers are barraged with products and information. In order for your message to be heard, let alone remembered, you must constantly reinforce your branding strategy through all of your actions and all of your marketing activities. An associative memory that responds to the recall cue will never be established in the minds of your customers in the absence of frequency and consistency.
Alignment with your Mission and Values: Your brand position should coincide with your program’s mission, vision, and values. Again, your brand position is your True North for all of your business activities, not just your marketing strategy.

From http://www.reachcc.com/
What makes people stand out is usually not where they went to school or how many years of experience they have. It is usually something more intrinsic, something that is core to who they are and what they believe.

From http://www.mannpowerdesign.com/pdf/EmotionalBranding2006.pdf:
recognize personal strengths and talents
consider how you best connect with people
identify what your target audiences wants or needs are
ask what value you deliver to meet those needs
and communicate that value in a way that reaches your targets' hearts and minds through channels that work best for you
Identify the gaps in your personal brand and invest energy and resources to overcome them
Can't be just functional attributes, and can't be just emotional ones

From http://www.reachcc.com

Ten Ways To Unearth Your Personal Brand and See the True You
by William Arruda

The first step to building your personal brand is to gain a clear understanding of who you are: your values, passions and strengths. Personal Branding is not about creating an image for the outside world, it is about being authentic - using your unique talents to differentiate yourself and expand your success. Here are ten tools you can use to uncover the true YOU.

Take a Test
Take the Keirsey (www.keirsey.com) or Meyer's Briggs personality profile. When you read the results of your profile, you will be able to extract words that clearly describe who you are.

Listen
When people introduce you or talk about you to others, they often make some powerful brand statements and use adjectives that clearly describe you. Pay attention the next time you are being introduced.

Read Now Discover Your Strengths by Buckingham and Clifton.
This book identifies the 34 different prevalent human strengths. When you buy the book, you get a code that you can use to take the web-based strengths finder profile.

Go Back in Time
Re-read your performance evaluations from the past couple of years and ask yourself what they are really saying about you. Are there adjectives that are consistently used among all evaluations?

Ask and You Shall Receive
Ask peers, clients, employees, friends what they think are your greatest strengths.

Bring in the SWOT Team
Perform your own SWOT analysis: Strengths, Weaknesses, Opportunities and Threats as they relate to your career goals.

Create a Questionnaire
And solicit feedback specific to your Brand attributes from your clients or managers.

Build a Focus Group
Put together your own team of people who help you understand your brand and what it means to them. This group can meet physically or can be a virtual group of people connected by the web.

Be Strong
Take the Strong Interest Inventory. It is very helpful in identifying your passions.

Work with a Coach
Your coach is there to assist you in achieving your goals and he/she really gets to know you and your Brand attributes. If you don't have a performance coach, you can find the right one by entering your own search criteria at either www.coachfederation.org, or www.coachville.com

MYBRAND: More about my mad skillz

I took a career interest test at http://www.princetonreview.com/home.asp, and here is what they said about me:

People with blue Interests like job responsibilities and occupations that involve creative, humanistic, thoughtful, and quiet types of activities. Blue Interests include abstracting, theorizing, designing, writing, reflecting, and originating, which often lead to work in editing, teaching, composing, inventing, mediating, clergy, and writing.

So I'm in the right field :)

People with red styles prefer to perform their job responsibilities in a manner that is action-oriented and practical. They prefer to work where things happen quickly and results are seen immediately. People with red styles tend to be straightforward, assertive, logical, personable, authoritative, friendly, direct, and resourceful, and usually thrive in a self-structured, high-pressured, hierarchical, production-oriented, competitive environment. You will want to choose a work environment or career path in which your style is welcomed and produces results.

This concisely explains why I work in television. I don't know if I've been thriving in "a self-structured, high-pressured, hierarchical, production-oriented, competitive environment," but that is indeed where I am. I think I'm not thriving because in the hierarchical aspect, I'm getting the fuzzy end of the stick.

Thursday, May 04, 2006

Fix your Direct Marketing: Kern Organization

I attended a webinar about direct marketing, but to me it was sort of a self-marketing education/time management seminar. Here's notes on what I learned:

If the strategy is right, poor creative won't hurt you.

If the strategy is wrong, great creative won't save you.

Financial strategy:
30% target/list marketing
30% reason to respond
20% creative concept, brand leverage
20% Cost per contact

Compare cost (time?) per contact, with response rate (percentage)

Direct mail has the most response

Right price = free
Free stuff:
White papers
problem/solution recommenders

Limited quantity for quick response:
t-shirts, USB drives, binoculars, stuffed animals... not one to everyone

Selection criteria: do our targets read that?

Passion profile: figure out what they do in each part of their life, how they interact with product

Focus on emotional appeals
fear, greed, guilt, anger, hero, pain avoidance
time savings, making money
Stop barfing on your prospects - less is more (Thank you!)
Which worked better? Education or guilt -- Guilt, of course! 200% better.
So good!
Pick the wrong phone system and you could meet some new people: Unemployment office
Humor! Like companies with humor, approachable

Marketing - don't try to rush sale. Sales is not marketing. Marketing is developing contacts, asking them to qualify themselves, get them to inquire, then send them over to sales who close it.

Lead scoring:
Attributes - business type, etc.
Position - authority
Need - problems, issues, initiatives
Readiness - interest, budget, timeframe
Preference - channel (how contact), frequency

Use online interactive games to collect data
yaya.com created this: a series of fun "travel personality" questions - product recommendor at the end... What's your "viewer personality"? Which script would you like to read? heheh
Then enjoyed exclusive content

Overall:
Financials: lower cost, increase quality, quantity
Offer: change offers, match to buy cycle, pain, or pocketbook
Targeting
Messaging: use emotional keys, say just enough to drive action
Back end: capture, qualification, conversion -- relevant eNurturing based on behaviors

Their behaviors are: buying into your brand... they go to your webcast, they take a survey, etc...

You're not selling a product, you're selling a solution to a problem.